Elderly tourism thermal risks need to be guarded against
For a long time, some travel agencies in Fuzhou, Xiamen and Quanzhou have launched tourism projects for the elderly, but some of them have exposed some concerns.
In mid-May, the newspaper’s hotline news accepted Ms. Yu’s complaint and told the unfortunate encounter of the elderly group tour organized by Xiamen Airlines International Travel Service Quanzhou Branch (hereinafter referred to as Quanzhou) in October last year.
(1) At the end of September last year, Ms. Yan and her husband, Mr. Li from Jinjiang, signed up for the “Silk Road” tour of the “Sunset Red” tourism tour through the Jinjiang Committee on Ageing, from October 7 to October 20, by Quanzhou.Departure, through Kaifeng, Lanzhou, Dunhuang, Urumqi, Xi’an and many other attractions.
This was a pleasant trip, but on the way, Mr. Li was seriously ill.
Ms. Qi told reporters that due to the unclean food and beverage provided by Quan Brigade, Mr. Li had diarrhea on October 14.
In the early morning of October 16, the special train went from Urumqi to Xi’an.
After continuous diarrhea, Mr. Li was severely dehydrated, the electrolyte was disturbed, and the body was weak.
At 6 o’clock in the morning, diarrhea induced low sugar, and he suddenly surrounded the coma.
After the group doctor took measures such as static pushing glucose, the mind recovered.
At 9 o’clock in the morning, the special train arrived at Hami Station. The Spring Brigade handed them over to the local “120” ambulance and sent them to the hospital, and only sent a group tour guide to accompany them.
Mr. Li was infused continuously until 4 pm, and his body was basically discharged and discharged.
Later, the couple asked the tour guide to purchase the express train ticket to Xi’an at 3:50 am the next day, intending to return to the special train.
Unexpectedly, at 3 am on the 17th, Mr. Li appeared in shock again, and he was awakened after feeding the sugar.
When the “120” ambulance arrived, the tour guide said that there were dozens of elderly people on the special train who needed care, could not stay there for a long time, and asked Ms. Yu to write down the words agreeing to leave.
Because of her eagerness to help her husband go to the hospital, she had to agree under the rush.
(2) After a week of hospitalization in Hami, Mr. Li’s blood sugar level could not be restored to normal. The doctor suggested to Beijing Union Medical College Hospital for treatment.
On October 22nd, the couple took a train to Urumqi and then flew to Beijing.
At Peking Union Medical College Hospital, Mr. Li was diagnosed with pancreatic tumors after insulin testing and underwent surgery on November 9.
On December 15 last year, Mr. Li was discharged from the hospital and the couple returned to Jinjiang the next day.
Ms. Qi said that she did not know her husband’s weight-increasing tumors. Quan Bian never noticed the risks in the tourism. The propaganda materials of the Transforming Spring Brigade showed the travel accident insurance attached to the trip, so they reported it with confidence.
However, after the accident, she was disappointed with the performance of Quanzhou and China Pacific Life Insurance Company Quanzhou Center Branch (hereinafter referred to as Quanbao).
She said that the head of the Spring Brigade had always been with the group. After the husband became ill, he repeatedly asked for help but failed.
During the hospitalization period, due to insufficient money, there were no relatives and friends in the local area, and some of the fees for the first brigade were rejected.
After returning to Jinjiang, Ms. Yan requested the compensation for medical treatment, accommodation and other expenses according to the relevant bills.
80,000 yuan, but so far only received a reset of the unfinished part of the 500 yuan.
Quan Bian said that the replacement that Mr. Li appeared on the trip has nothing to do with the company, and he pays up to 2,000 yuan for condolences.
Quanbao believes that Mr. Li’s situation does not fall within the scope of accident insurance claims, and he also refuses to pay.
Quanzhou Tourism Bureau Quality Supervision Office, Quanzhou Industrial and Commercial Bureau and the Consumer Council have repeatedly conducted mediation because of the disagreement between the two sides.
(3) In late May, the reporter went to Quanzhou and Xiamen to investigate.
Zeng always told reporters that Mr. Li suffers from pancreatic tumors, which is the main cause of his long-term hypoglycemia, but it is just a serious symptom on the road.
Therefore, his illness and the costs incurred are not related to the Spring Brigade.
He explained that the “Sunset Red” project is not clear in Article 3: If you are elderly or suffering from acute or chronic diseases, please check with your doctor if you are suitable for this trip to avoid concealing the medical history. If this is the case, the insurance companyNot liable.
In addition, the short-term standardization of the company and tourists, the domestic tourism group contract, the second paragraph of Article 11 also has similar provisions.
Article 5 of the Contract also stipulates that the tourist expenses paid by tourists do not include the personal medical expenses of tourists incurred during the journey.
Regarding the statement that Ms. Yu and her wife did not get the risk, Zeng Zong said that Quan Biao had sent a special person to Jinjiang to contract with the number of tourists. The visitors who attended the day personally intervened.
The organization of the “Sunset Red” project in Jinjiang is entrusted to the family members of a comrade of the aging committee. It is not excluded that individual tourists are not present and entrusted to sign on their behalf.
Zeng Zong said that the tour guide left midway through the consent of Ms. Jing, and there was evidence to prove that she could refuse to write if she had any objection.
When Mr. Li was hospitalized in Hami, the Spring Brigade had asked people to visit.Ms. Yan requested that some of the expenses be paid first, which did not meet the company’s requirements, but reminded her to keep the relevant bills to be agreed upon after the retreat.
Quan Bao’s staff member named Zheng told reporters that the scope of travel accident insurance claims is: personal injury caused by unintentional, sudden, unforeseen accidents during the trip.
Mr. Li’s situation is caused by an inherent disease, so it is not an accident insurance claim.
(4) Recently, disputes arising from travels of elderly groups have often been seen in the media.
How do older travellers and the travel industry prevent and respond to risks in tourism?
The reporter interviewed the director of the Provincial Consumer Council Complaints Supervision Department.
Director Duan said that the elderly traveled with the group, the risk of disease was overcome, and the first-aid conditions during the trip were limited. Therefore, it is recommended that the elderly should carefully decide whether to participate according to their physical condition before traveling.
He believes that travel agencies that organize “sunset red” group tours should fully consider the risks of elderly travel and formulate emergency plans for dealing with emergencies. When this happens, travel agencies should take responsibility and clearly inform consumers beforehand.By.
During the trip, travel agencies also need a more comprehensive overall service plan, which should be different from ordinary travel groups.
Travel agencies, insurance companies’ model contracts are mainly aimed at ordinary consumers. Therefore, in the case of strike contracts with older groups, in addition to following the model, the responsibility, rights and benefits in various situations should be clarified.
Regarding Ms. Qi’s experience, Duan Director believes that according to certain provisions on the inversion of evidence in the judicial interpretation of personal injury compensation, the other party may be required to provide evidence that the incident has no liability relationship with this tour.
However, considering the cost of litigation and other factors, he suggested that the two sides still try to resolve the dispute through negotiation.
It is reported that the current person in charge of Xiamen Airlines International Travel Service, Quanzhou and Quanbao related personnel and Ms. Qi said that they are willing to negotiate again.
Newspaper will continue to focus on.